![]() Either way, when looking to get a refund on your game, make sure you are aware of the local laws, as they can provide you with additional arguments depending on where you live. There are further examples around the world, with this being the most prominent one. This is against consumer laws in some countries, with the company even coming under a lawsuit in Germany. Also, when you purchase digital content in Nintendo eShop, at the time of your purchase, you consent to Nintendo beginning with the performance of its obligations immediately, before the cancellation period ends, and you acknowledge that you will thereby lose your right to cancel at that point.Īnother thing to note is that the likelihood of getting a refund can drastically change from country to country, both in the case of physical copies and their online counterparts.įor example, countries with strong consumer rights laws are often pushing back against the Nintendo eshop refund policy as they consider it unfair and not consumer-friendly.įor example, Nintendo eshop states that in the case of pre-ordered, unreleased games, you are entitled to a refund up until the last week before the release of said game and not afterward. We are unable to provide refunds or exchanges for mistaken purchases and/or if you don’t like the game. The exact passage on their website reads: Once that time has passed, the cancellation period ends.įurthermore, the official Nintendo refund policy states that you will not get a refund at all if the purchase was made in digital format. ![]() You can only return digital game products in the first 48 hours after purchase. The first and most important part of making use of the Nintendo refund system is that you have to act fast. ![]() The company believes they were put there for a reason and will not accept a refund request made because a child emptied out your credit card on their games. Thankfully, things such as streamer and blogger game reviews have made this much easier, and the game descriptions provided by the Nintendo e-shop are usually quite extensive as well.įinally, if you have kids or someone else’s kids who can access your computer, make sure to turn on parental controls on the Nintendo e-shop. What this means is that you should try to get as much information as possible about any games you buy before you do so. However, personally, I hope Nintendo is forced to change its refund policies, and come more in line with what Valve and Microsoft already offer.The company believes that you should take your time to thoroughly read the terms of service before making each digital purchase and, as such, often doesn’t provide refunds in cases other companies would. The official legal proceedings are expected to start soon, and it remains to be seen how this goes down in court. Specifically, Nintendo says that a refund is unnecessary if “the performance has begun with the consumer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader”. Nintendo disagrees, and cites article 16 of European Consumer Law Directive 2011/83. ![]() The NCC feels that this is a violation of the customer’s rights. And much like Sony, Nintendo is now finding itself in trouble in Europe over said refusal, where it is potentially in circumvention of consumer protection laws.Īccording to Nordish site PressFire, the Norwegian Consumer Council has reported Nintendo to German authorities (Germany being where Nintendo of Europe is based) over Nintendo’s refunds policy for digital pre-orders-in that there is a no-refunds policy for digital pre-orders. While Microsoft and Steam have worked to institute refund policies for their digital stores, Sony and Nintendo have steadfastly refused to do so.
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